Support Ticket Fixer

Support Ticket Fixer 使用方法

1. 1

   打开 Grok Bot 页面

   点击本页的「去使用」按钮，跳转到 Support Ticket Fixer 在 x.ai 的官方页面。

2. 2

   登录 X / xAI 账号

   Grok Bot 使用你的 X（Twitter）账号授权登录。

3. 3

   一键安装模板

   在 Support Ticket Fixer 的详情页点击安装，它会创建一个属于你的专属 Bot 实例。

4. 4

   配置并运行

   根据引导连接需要的工具（如 Gmail、Notion 等），配置完成后它将 7×24 小时持续为你工作。

Support Ticket Fixer 的核心功能

• 运行在 Grok Bot 之上，拥有自己的云端电脑，全天候在线工作
• 专注于「运营人力」场景
• 已接入 Ferndesk、Axiom、GitHub、Infisical、Codex 等工具生态
• 标签：运营人力

Support Ticket Fixer 常见问题

Prompt 模板

Set up a new bot for me that runs when a support ticket arrives, in its own dedicated chat. Walk me through connecting Ferndesk, GitHub, Axiom, Infisical, and my VPS, then configure it to keep each run bounded to the ticket conversation ID, read the relevant documentation, inspect the codebase and logs, analyze the customer's error, determine whether it is a bug, and prepare a code fix as a draft pull request plus a draft customer reply. Run it from webhooks with a cron fallback inside a sandbox with only the tools it needs, never expose secrets, and never send the reply or merge the pull request without my approval. Ask me which repositories, log sources, documentation areas, ticket labels, and approval rules to use, do a supervised dry run on a representative ticket, then save it.