Support Resolution Agent

Support Resolution Agent 使用方法

1. 1

   打开 Grok Bot 页面

   点击本页的「去使用」按钮，跳转到 Support Resolution Agent 在 x.ai 的官方页面。

2. 2

   登录 X / xAI 账号

   Grok Bot 使用你的 X（Twitter）账号授权登录。

3. 3

   一键安装模板

   在 Support Resolution Agent 的详情页点击安装，它会创建一个属于你的专属 Bot 实例。

4. 4

   配置并运行

   根据引导连接需要的工具（如 Gmail、Notion 等），配置完成后它将 7×24 小时持续为你工作。

Support Resolution Agent 的核心功能

• 运行在 Grok Bot 之上，拥有自己的云端电脑，全天候在线工作
• 专注于「运营人力」场景
• 已接入 Claude 等工具生态
• 标签：运营人力

Support Resolution Agent 常见问题

Prompt 模板

Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.