Docs Self-Serve Assistant

Docs Self-Serve Assistant 使用方法

1. 1

   打开 Grok Bot 页面

   点击本页的「去使用」按钮，跳转到 Docs Self-Serve Assistant 在 x.ai 的官方页面。

2. 2

   登录 X / xAI 账号

   Grok Bot 使用你的 X（Twitter）账号授权登录。

3. 3

   一键安装模板

   在 Docs Self-Serve Assistant 的详情页点击安装，它会创建一个属于你的专属 Bot 实例。

4. 4

   配置并运行

   根据引导连接需要的工具（如 Gmail、Notion 等），配置完成后它将 7×24 小时持续为你工作。

Docs Self-Serve Assistant 的核心功能

• 运行在 Grok Bot 之上，拥有自己的云端电脑，全天候在线工作
• 专注于「运营人力」场景
• 已接入 Ferndesk 等工具生态
• 标签：运营人力

Docs Self-Serve Assistant 常见问题

Prompt 模板

Set up a new bot for me that answers customer questions from our current documentation and reduces avoidable support tickets. Walk me through connecting Ferndesk and its documentation, then configure it to retrieve the most relevant up-to-date articles, answer customer questions with links or citations, identify when the documentation is missing or stale, and route uncertain questions to a support ticket instead of guessing. Ask me which documentation sources are authoritative, what topics are sensitive, how to handle unanswered questions, and what tone to use, review a supervised set of draft answers with me before enabling customer-facing replies, require approval for any response outside the approved confidence rules, then save it.