Support Resolution Agent

How to use Support Resolution Agent

1. 1

   Open the Grok Bot page

   Click "Open" on this page to jump to Support Resolution Agent's page on x.ai.

2. 2

   Sign in with X

   Grok Bot authorizes through your X (Twitter) account.

3. 3

   Install the template

   Install Support Resolution Agent to spin up your own dedicated bot instance.

4. 4

   Connect tools and run

   Connect the tools it needs (Gmail, Notion, etc.) and it keeps working 24/7.

Key features of Support Resolution Agent

• Runs on Grok Bot with its own cloud computer, online 24/7
• Focused on the Operations use case
• Integrates with Claude

Support Resolution Agent FAQ

Prompt template

Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.