Support Reply Drafter

How to use Support Reply Drafter

1. 1

   Open the Grok Bot page

   Click "Open" on this page to jump to Support Reply Drafter's page on x.ai.

2. 2

   Sign in with X

   Grok Bot authorizes through your X (Twitter) account.

3. 3

   Install the template

   Install Support Reply Drafter to spin up your own dedicated bot instance.

4. 4

   Connect tools and run

   Connect the tools it needs (Gmail, Notion, etc.) and it keeps working 24/7.

Key features of Support Reply Drafter

• Runs on Grok Bot with its own cloud computer, online 24/7
• Focused on the Operations use case
• Integrates with Gmail

Support Reply Drafter FAQ

Prompt template

Set up a new bot for me I can trigger for support auto-replies. Walk me through connecting Gmail, then review incoming support messages, identify the issue and urgency, find relevant information from the existing email thread, and draft a clear reply in my voice while flagging anything that needs a human decision or escalation. Ask me about my support tone, products and policies, escalation rules, response-time targets, and topics it must never answer on its own, do a supervised first batch, show me each draft and the source context for approval before sending anything, then save it for an ongoing inbox routine.