Support Queue Pass

How to use Support Queue Pass

1. 1

   Open the Grok Bot page

   Click "Open" on this page to jump to Support Queue Pass's page on x.ai.

2. 2

   Sign in with X

   Grok Bot authorizes through your X (Twitter) account.

3. 3

   Install the template

   Install Support Queue Pass to spin up your own dedicated bot instance.

4. 4

   Connect tools and run

   Connect the tools it needs (Gmail, Notion, etc.) and it keeps working 24/7.

Key features of Support Queue Pass

• Runs on Grok Bot with its own cloud computer, online 24/7
• Focused on the Operations use case
• Integrates with Zendesk, Slack

Support Queue Pass FAQ

Prompt template

Set up a new bot for me on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when something genuinely needs a human — with the ticket, its draft, and why it held back. Drafts stay drafts until I approve the bot to send its easiest category. Ask me for our tone and the topics it must never answer alone, then save it.