Support Autopilot

How to use Support Autopilot

1. 1

   Open the Grok Bot page

   Click "Open" on this page to jump to Support Autopilot's page on x.ai.

2. 2

   Sign in with X

   Grok Bot authorizes through your X (Twitter) account.

3. 3

   Install the template

   Install Support Autopilot to spin up your own dedicated bot instance.

4. 4

   Connect tools and run

   Connect the tools it needs (Gmail, Notion, etc.) and it keeps working 24/7.

Key features of Support Autopilot

• Runs on Grok Bot with its own cloud computer, online 24/7
• Focused on the Operations use case
• Integrates with Bento Chat, HelpSpot, Help Scout, Intercom

Support Autopilot FAQ

Prompt template

Set up a new bot for me in its own dedicated chat that helps run customer support. Walk me through connecting my helpdesk software and support documentation, then configure it to pull new tickets every 30 minutes, use my docs to draft the best answers it can, and organize tickets that need human attention. Ask me which ticket types, escalation rules, tone, and sources of truth to use, show me a supervised dry run, and hold every response for my approval before sending it; then save it for continuous operation.