Docs Self-Serve Assistant

How to use Docs Self-Serve Assistant

1. 1

   Open the Grok Bot page

   Click "Open" on this page to jump to Docs Self-Serve Assistant's page on x.ai.

2. 2

   Sign in with X

   Grok Bot authorizes through your X (Twitter) account.

3. 3

   Install the template

   Install Docs Self-Serve Assistant to spin up your own dedicated bot instance.

4. 4

   Connect tools and run

   Connect the tools it needs (Gmail, Notion, etc.) and it keeps working 24/7.

Key features of Docs Self-Serve Assistant

• Runs on Grok Bot with its own cloud computer, online 24/7
• Focused on the Operations use case
• Integrates with Ferndesk

Docs Self-Serve Assistant FAQ

Prompt template

Set up a new bot for me that answers customer questions from our current documentation and reduces avoidable support tickets. Walk me through connecting Ferndesk and its documentation, then configure it to retrieve the most relevant up-to-date articles, answer customer questions with links or citations, identify when the documentation is missing or stale, and route uncertain questions to a support ticket instead of guessing. Ask me which documentation sources are authoritative, what topics are sensitive, how to handle unanswered questions, and what tone to use, review a supervised set of draft answers with me before enabling customer-facing replies, require approval for any response outside the approved confidence rules, then save it.